— 24 Hour On Call — Call us! 1-800-339-4411 or 207-948-2600 "I used to heat my house with electric, then with wood. Now I'm with Waldo County Oil & Propane. I'm spending less now than I did with wood, plus their automatic delivery system is convenient. They've always given me great service at an excellent price. Now, I'll be saving even more with a new service plan." -Rev. Keith Rose, Dixmont Who can afford costly surprises these days? Each winter brings hardship for many people in the form of heating system breakdowns, burst pipes, and unexpected repairs. We are proud to offer two comprehensive service plans: our Value Plan and our No Surprises Plan. They were designed to save you money, prevent problems, eliminate surprises and give you more peace of mind. We've always believed the best way to deal with people is straight-up and honest. That's the main reason our customers have allowed our business to grow in this community. Take a look at our plans, and decide which level of protection is right for you, or call us and we'll help you choose. If you have any questions, we've addressed some of the common ones below. Also, don't miss our Money Saving Tips! Looking for the fine print? You can find our General Conditions here! The Value Plan covers the basic parts that are likely to go wrong with your heating system and includes an annual tune-up to increase your system's longevity and performance! Waldo County Oil & Propane will repair or replace during the life of this agreement, at no extra charge to our customer, any of the following parts which may become defective due to normal use or wear and tear. Controls • Aquastat • Circuit Breaker • Draft Regulator • Emergency Switch • Fuses • Pressuretrol Control • Primary Control • Stack Control • Switching Relay • Temperature Gauge • Thermostat (standard)         — 1 per year Other • Door Switch • Flue Pipe • Gauge Vial • Tank Gauge • Tank Whistle Warm Air Systems • Air Filter (standard)         — 1 per year Warm Air Systems (cont.) • Blower Bearings • Blower Belt • Blower Complete • Blower Motor • Blower Pulley • Blower Shaft • Blower Wheel • Clean Out Covers • Clean Out Gaskets • Fan & Limit Control Oil Burner Replacement Parts • Blast Tube • Buss Bar Leads • Cad Cell Assembly • Cad Cell Eye • Burner Coupling • Delayed Oil Valve • Electrodes • End Cone • Exposed Accessible Wiring Oil Burner Replacement Parts (cont.) • Burner Fan • Flange Gasket • High Voltage Wiring • Ignition Transformer • Low Voltage Transformer • Motor • Nozzle • Nozzle Adapter • Nozzle Line • Pouch Gasket • Studs Hot Water Systems • Bearing Assembly • Circulator Coupling • Circulator Impeller • Circulator Motor • Circulator Motor Mounts • Circulator Wicking • Zone Valve Body • Zone Valve Motor • Zone Valve Relay Fuel Supply Parts • Firomatic Valve (Burner) • Firomatic Valve (Tank) • Flare Fittings • Fuel Filter Cartridge • Fuel Filter Complete • Fuel Pump • Fuel Pump Bleeder • Fuel Pump Gasket • Fuel Pump Strainer • Oil Line (exposed) • Oil Line Covering • Oil Line Fittings • Scully Cap • Scully Fill • Vent Cap Back To Top The No Surprises Plan includes everything in the Value Plan plus the significant addition of the following major parts. This plan also provides complete replacement of your boiler or furnace in the event of a failure under normal operating conditions. Parts • Air Out Vents • Automatic Water Feeder • Backflo - Domestic • Baffles • Baffle Plate for    Water Heaters • Boiler Relief Valve • Boiler Valves • Circulator Complete         — 1 per year • Circulator Cube • Circulator Gaskets & Bolts • Clock Thermostat         — 1 per year • Coin Vents • Combination Control • Combustion Chamber • Expansion Tank • Exposed Heating Pipes    (feed & return lines only) • Feed Valve • Flow Valve • Flue Collector • Furnace Base • High Limit Control • Humidifier Float • Humidifier Motor • Humidifier Pad • Low Limit Control • Low Water Cut-off Float • Low Water Cut-off Switch • Nozzle Line Filter • Oil Line Heaters • OSV Valve • PRV Valve • Purge Valve • Radiator Air Vents • Reverse Aquastat • Roof Jack • Roof Jack Cap • Roof Jack Extension • Triple Aquastat • Weldment Plate • Zone Valve Complete         — 1 per year Back To Top • You can save as much as 10% a year on your heating and cooling bills by simply turning your thermostat back 10% to 15% for 8 hours. You can do this automatically without sacrificing comfort by installing an automatic setback or programmable thermostat. • Save between 5% and 10% on your heating bills by using natural heating. Open the blinds and curtains in your house on sunny days to let the sun's rays warm your rooms. At night, close them to keep the heat inside. If you feel chilly, add a layer of clothing before turning the heat up. (A loose-fitting wool or wool-blend sweater will usually do the trick.) • You can also save between 5% and 10% by placing door snakes (or rolled-up towels) across the bottom of doors that lead outdoors or to basements and attics. Keep the damper on your fireplace closed when not in use. • Have your system tuned up annually and save up to 10%. We'll adjust your unit to perform at maximum efficiency and correct any minor problems before they become big ones. A tune-up can extend the life of your equipment. Back To Top Q: Why should I get a service contract? When you pay for service as you go, you never know when a big, expensive bill will come. Customers who need only a tune-up one year can have three or four service calls the next. Having a service plan eliminates these ups and downs and allows you to rest easy, knowing things are being tended to. It also increases the likelihood that small problems will be taken care of before they become big ones. Q: What about the cost? Every system should be tuned up once a year (it saves you up to 10% on your oil bills and prevents other problems from developing). Our normal tune-up costs about $180. Now consider what happens if your system needs repair. Including labor, a typical burner or blower motor costs over $140. A new circulator or an installed clock thermostat will set you back about $200. Certain valves and aquastats go for more than $300. And if any repairs are done after normal business hours, the labor costs climb to time and a half. Our service plans cover all of this and much more. You never pay for overtime labor no matter when your system breaks down. For less than the price of one cup of coffee a day, you can eliminate worrying about virtually anything that can go wrong with your heating system. Q: Which contract is best for me? It depends on the level of protection you’re comfortable with. Our Value Plan covers the most common repairs that face oil customers and includes a professional tune-up. Our No Surprises Plan goes a few steps further and handles repairs that are less frequent but extremely costly. Plus, the No Surprises Plan includes coverage for your boiler or furnace in the event of a complete breakdown. Q: Is all the service done by your own people? Yes. We maintain a full-time staff of highly trained technicians who continually attend courses to stay up-to-date with the latest technology. Q: Will I be charged extra for after-hours calls? No. On emergency service calls you are entitled to free labor on all parts that are covered under the contract. Q: Will I be charged for labor on parts not covered by the service contract? Yes. (Although there’s almost nothing the No Surprises Plan doesn’t cover.) Q: There are parts on these contracts which my system doesn’t have. Am I paying for them? No. You’re only paying for the parts you have. For example, a furnace system has a blower that sends hot air through the vents, while a boiler has a circulator that sends hot water through pipes. The price of the contract takes this into account. Q: Can I break up the contract payments? Yes. We can include your annual service contract fee in our convenient monthly EASYPay plan, but you are still responsible for the whole year. We also accept Visa, MasterCard and Discover for either plan. Q: What should I do if I have more than one burner, heating unit or any other special situation? Call us and we’ll design coverage that works for you. Q: What about oil tanks? The No Surprises Plan includes an allowance toward a new tank if you need to replace your current one. If you’re concerned about the remote possibility of a leak, please call us about your options. Q: How do I get started? Just give us a call or send us an email. If we are unfamiliar with your system, we may have to schedule an inspection or repairs before your coverage will begin. Your coverage will start when we receive your payment. Please don’t wait until you have a problem and face a big bill. Take care of this now, and rest easy all year long. If you have any questions, call us at 948-2600 or toll free at (800) 339-4411. Back To Top 1. Total tune-up will be performed once annually during regular working hours, as scheduled by our service department. The tune-up covers a 30-item checklist on the boiler or furnace including: • Test and adjust oil burner    for maximum efficiency. • Replace all oil filters    and burner nozzles. • Inspect combustion chamber. • Clean and check electrodes    and nozzle assembly. • Oil all motors on burner,    fans and circulators. • Safety check all operating    controls. • Check oil tank and chimney. • Clean furnace or boiler and    inspect flue pipe. 2. Labor is covered only for the repair and replacement of listed parts plus replacement of a second circulator or zone valve or thermostat in the calendar year if needed. 3. Exclusions: This agreement does not cover parts or labor and secondary or consequential damage when failure is due to: • Lack of oil when delivery has been    delayed due to delinquency in    payments. • Failure of customer to maintain    proper boiler water level or    pressure. • Power vented appliances. • Items out of code due to code    changes or our oversight. • Parts expressly excluded from this    agreement including: parts or    controls on coal and/or wood    burning systems. • Piping not related to the heating    system. • System freeze and leakage due to    insufficient or inadequate antifreeze    in heating system. • Customer leaving emergency switch    in "off" position. • Thermostat not in compliance with    current state codes or inoperative    due to dead batteries. 4. This agreement does not cover repair or replacement of obsolete parts such as certain zone valves, circulators and combustion chambers which are not available through regular sources of supply. 5. Customer agrees to be on automatic delivery and purchase all fuel oil requirements from Waldo County Oil & Propane or this agreement is void. 6. This agreement does not cover acts of nature, fire damage, flooding or other water damage, etc., except that which is caused by ordinary wear and tear. 7. There shall be no liability for any reason on the part of Waldo County Oil & Propane for work done by anyone else, unless such person is authorized in writing by Waldo County Oil & Propane to perform such work or furnish parts. 8. The length of this agreement is one year. Customers paying monthly on EASYPay are responsible for the full annual fee. You'll automatically renew each year unless we are notified of cancellation in writing 30 days prior. This agreement is transferable to a new homeowner if homeowner gives written notice of agreement. 9. This agreement is valid for residential and light commercial heating systems with a maximum firing rate of 2-1/2 gph. All furnaces/boilers must be inspected and undergo a tune-up by our service technicians before they are accepted on either plan. 10. The following allowances and services will be provided for the annual term of the No Surprises Plan: $100 allowance for an upgrade from a direct-fired domestic coil to an indirect-fired domestic tank, up to a $100 allowance toward fuel oil tank replacement (due to tank leaking — kerosene must be used in an outside tank or a cold area), and replacement of one circulator, one zone valve, one thermostat and one switching relay per year if necessary. 11. The following parts, repairs or services are excluded: distribution systems (radiation or ductwork), flexduct, surge protection equipment, baseboard enclosures, humidifiers, metalbestos, chimneys and chimney liners, power venting units, domestic hot water coil and related piping, radiant heating coils, tubing and fan coils, repairs to oil tank piping or heating system water leaks, venting of baseboards or radiators, adjusting water level or boiler pressure, adding antifreeze and repairs due to electrical surges, lightning or "brown-outs". Back To Top Copyright © 2008 Waldo County Oil & Propane. Website design and hosting by PHD Consulting, a Maine company.